FAQs

What is Aireo?

Aireo is a web-based toolkit for UK heating engineers and heat pump installers. It streamlines key tasks such as property assessments, heat loss calculations (aligned with MCS and CIBSE guidelines) and heating system design. Aireo also helps generate the necessary customer and compliance documentation, making it easier to move projects from quote to completion with speed and confidence.

How does Aireo help with heat loss calculations?

Aireo performs fully compliant and reliable heat loss calculations based on the site details captured. This removes the need for manual calculations and ensures system designs meet required standards.

How do I survey a property for heat loss?

Aireo makes capturing site details for heat loss calculations easy. It includes tools for recording property specifics and conducting noise assessments, helping ensure your designs meet regulatory standards and are tailored to each site.

Does Aireo produce MCS-compliant calculations and documents?

Yes. Aireo generates MCS 031 System Performance Estimates, MCS 020 Noise Assessments and produces designs compliant with Heat Pump Standard MIS 3005-D.

Can I use Aireo to manage my projects and documents?

Yes, Aireo's Project Hub provides a single, searchable place for all your projects and associated paperwork.

Trial

Can I try Aireo for free?

Yes! All new users get full access to Aireo for 60 days—completely free, with no credit card required. During your trial, you can explore every feature and invite as many team members as you need to collaborate on projects.

What happens at the end of the 60 day free trial?

At the end of the 60 day trial period you will be prompted to subscribe to a paid plan. You'll see all the users invited to your workspace during the trial and be able to select which users you'd like to upgrade to a paid subscription.

Can I add team members during the free trial?

Yes! During your 60-day free trial, you can invite unlimited team members to explore Aireo's collaborative features. It's a great way to see how your team can work together more efficiently using the tool.

Do I need to provide payment details for the free trial?

No, card details are not required to start the 60 day free trial.

What are the subscription options and costs after the trial period?

After your trial period, an Aireo seat costs £35/month + VAT and includes Projects, Heat loss calculations and Heat pump system design features. See the full list of features included here.

Workspaces

What is a Workspace in Aireo?

A Workspace contains your projects and team within Aireo. Your subscription plan and billing are linked to a Workspace.

How can I add team members?

Workspace admins can add team members by visiting the members tab under 'Workspace settings'. Adding team members may require you to purchase additional seats.

Can I have multiple Workspaces?

Yes, you can create or be a part of multiple Workspaces. Each Workspace has its own subscription and billing.

How do I start a new project in Aireo?

To start a new project, go to your Workspace and click '+ New'. Simply enter the postcode and select the correct address—Aireo will automatically pull in the initial property data to help you get started quickly.

What kind of project information can I store?

You can store a wide range of project-related data, including property and survey details, homeowner contact information, and site-specific notes—such as the presence of pets, parking availability, and accessibility considerations. You can also upload attachments like photos, documents, and other files, or add notes relevant to your project for easy reference.

What happens if I cancel my subscription?

You will lose access to any Workspaces you own or have been invited to. When you log in again you will be prompted to subscribe to a paid plan.

MCS 031 Performance Estimate

What is the MCS 031 Performance Estimate feature in Aireo?

This feature guides you through a series of questions to generate a MCS 031 compliant performance estimate for proposed heat pump systems. Currently the Performance estimate works with EPC data only. Soon you will be able to create performance estimates based on details captured in a survey.

Can I download the MCS 031 Performance Estimate?

Yes, Aireo displays the MCS 031 compliant Performance Estimate results on screen and allows you to download and share a PDF.

Exterior Survey

What is the purpose of the Exterior Survey in Aireo?

The Exterior Survey helps you confirm the property's construction details. It also allows you to verify and update information about the building's fabric (walls, windows, floors, roof) to speed up your survey.

Noise Assessment

What is the Noise Assessment feature for?

The Noise Assessment feature helps you check whether your proposed heat pump installation meets UK noise compliance requirements under MCS 020.

What is the output of the Noise Assessment?

Aireo calculates the predicted noise level at the nearest assessment point—typically a neighbour's habitable room window—using the heat pump's sound power data, distance, and site conditions. This ensures your installation stays within permitted development limits and avoids the need for additional planning permission or mitigation measures.

Interior Survey & Heat Loss Data

What is the purpose of the Interior Survey?

The Interior Survey guides you through the steps required to capture information about each room in the property, including dimensions, construction materials, features (like windows and radiators), and how rooms connect (adjacencies). This data is essential for accurate heat loss calculations needed for system design.

How does Aireo handle construction materials and U-values in the survey?

During the Interior Survey, you select the construction materials for walls, floors, ceilings, windows etc. from pre-defined options. Aireo uses this information, along with dimensions and adjacencies, to determine the appropriate thermal properties needed for the heat loss calculations.

Can I specify features like windows, doors, and existing radiators during the Interior Survey?

Yes. When detailing walls, floors, or ceilings within a room, Aireo allows you to add specific features like windows and doors, and input their dimensions. You can also add details about existing emitters (radiators), specifying their type and dimensions, and details such as pipework.

How is the information from the Interior Survey used?

Information collected during the Interior Survey is used by Aireo to perform an in-depth, room-by-room heat loss calculation. This calculation forms the basis for the system design stage.

Performance Estimates & Reporting

Can I download the reports generated in the Design phase?

Yes, you can download all project data for your records, including the MCS 031 Performance Estimate and the MCS 020 Noise Assessment report. These documents can be used for compliance records and shared with the homeowner.

Can I see previous versions of estimates or assessments?

Yes, previous versions of these reports with dates are saved with each project, allowing you to track changes or revisions made during the design process.

Technical Requirements & Platform

What devices can I use Aireo on?

Aireo works on any device, mobile, tablet, laptop or desktop.

Are there any specific operating system (iOS/Android) or web browser requirements?

No, Aireo is web-based and works on all the main browsers and operating systems.

General

Can Aireo be used in other scenarios e.g. Ground Source or commercial properties?

Aireo is designed specifically for residential Air Source Heat Pumps.

What if a specific building material, construction type, or feature I encounter isn't listed in the survey options?

If a specific construction material isn't listed, you can create your own, or select the material with the nearest U-value.

Does Aireo work offline?

No, currently Aireo requires an internet connection.

Who is behind Aireo?

Aireo is built by Correla, a team dedicated to empowering heat-pump installers.